Monday to Friday: Orders placed before 13:00 are sent the same day.
Weekend: Orders are sent on Monday afternoon.
Public Holiday: Orders are sent the next working day.
Average delivery periods (not guaranteed by helt-pro):

• 1 to 2 working days within Germany
• 2 to 6 working days to the remaining countries which we supply

Upon receipt of your order you have the right to return the ordered product within 7 days.
We oblige to exchange products or to refund the selling price to you if the products are returned to us in proper conditions and in the original packing.
Before returning products to us you need to register. 

Products that you return to us must be in new in new conditions, unworn and in the original packaging. In that case we refund the selling price by bank transfer (if necessary Paypal). Note! Delays by bank processes are possible.

You don't like color, size or other qualities and you would like to exchange the product? We exchange the product for a different one or refund the selling price to the returned product. Products that you return to us must be in new in new conditions, unworn and in the original packaging.
Before returning products to us you need to register.

To ensure the safety of the payment transactions helt-pro offers the payment via PayPal and credit card over well known external suppliers.
helt-pro doesn't store any of your Paypal or credit card or bank account data.
You can pay us via Paypal (Paypal), credit card (RBS-Worldpay) or advance payment. Within Germany invoice pay is possible.

Our costumer service in at your disposal from Monday until Thursday (8:30 - 18:00) under the telephone number +49 (0) 351 4189799.
We answer on emails within one hour. Outside business hours it's 12 hours.
You can also contact us via Skype.